Terms of use and privacy policy

Terms of use

The Shin-Etsu Polymer website (hereinafter referred to as Website) is operated by the Shin-Etsu Polymer Europe B.V. (hereinafter referred to as Shin-Etsu) or its representative. You must read below conditions and agree to them in order to use this Website.

Though Shin-Etsu exercises the utmost care in publishing the information on this Website, it cannot accept any responsibility for the accuracy, usefulness or appropriateness of this information. Shin-Etsu cannot accept any responsibility for any damage occurring as a result of the use of this Website. The information made public on this Website is subject to change or cancellation without prior notification. The publication of this Website may be suspended or stopped due to unavoidable reasons.
Every item or numerical value indicated herein is measured by Shin-Etsu and out of guarantee.
Characteristics and graphs are for reference only. Actual resistances and forces are up to the design of substrates and assembly constructions. More information can be found in the design guides.
The quality of the assembled products is out of guarantee. Please make sure to review the purpose and conditions of use and practice you own tests.

Information such as text, images, and voice provided by Shin-Etsu (hereinafter referred to as “the Content”) is the property of Shin-Etsu, its subsidiaries or affiliates, which possess the rights for their publication. Some of the copyrights for externally consigned productions may belong to authors other than Shin-Etsu. In principal, the copyrights for such copyright works revert to their respective authors. Individual persons may download this content for their use and save or print it out on their personal computers; however, they may not reproduce it on other websites or printed media. This content may not be used without permission outside of the other scopes authorized by the Copyright Act.

The names Shin-Etsu Polymer and Shin-Etsu Polymer Products inserted into this content are registered trademarks or trademarks of the Shin-Etsu, our subsidiaries or affiliates. Other proper nouns, such as product names that have been indicated are registered trademarks or trademarks of their respective companies.

The following conditions are mandatory regarding Shin-Etsu’s links to WEB sites.

  • If you would like to make a link to our site, please contact your local Shin-Etsu representative.
  • Please clearly indicate the Shin-Etsu name when linking to a Shin-Etsu homepage like,
    “Shin-Etsu Polymer Europe B.V.”
    “Shin-Etsu Polymer Co., Ltd.”
    “Shin-Etsu Polymer”
  • Please contact us before using the Shin-Etsu logo or the corporate design on link buttons or the like.
  • Be sure to set the links, such that a new browser is opened and the Shin-Etsu Web site is displayed.
  • Please be aware that Shin-Etsu’s URL is subject to change without prior notice.
  • Do not use a linkage procedure that could harm the reputation of Shin-Etsu.
  • In the event Shin-Etsu should request that you discontinue a link for any reason, the link must be cancelled.

Protection of personal information
Personal information refers to information serving to identify an individual person or customer, such as the address, telephone number and mail address received at Shin-Etsu’s Website that is unique to the individual person or customer.

  • Collection of personal information
    Personal information collected through Shin-Etsu’s Website is in principle provided (recorded) voluntarily and the objective of its collection is made clear to the customer in advance. Personal information is collected to the extent it is required to achieve an objective that has been made clear to the customer. When a customer does not wish to provide (record) personal information provided for Shin-Etsu, the customer may refuse to provide it at his or her own discretion. In such instances, it may not be possible for the services at our Website to be utilized.
  • Management of personal information
    The personal information collected from the customer will be rigorously managed by the persons responsible for the management of each Website and the appropriate measures have been devised to prevent misuse, such as divulgence, diversion or tampering.

Privacy Policy

Shin-Etsu Polymer Europe B.V. endeavors to protect the privacy of users of its Website. Please read this Privacy Policy carefully and in full before registering or using the Website at https://www.shinetsu.info.

Article 1. Definitions
In this Privacy Policy, the following definitions apply:
Applicable Privacy Legislation: Applicable Privacy Legislation, including the General Data Protection Regulation (“GDPR”) and the relevant national implementation acts.

Controller: The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data.

Personal Data: Personal Data concerns any information concerning an identified or identifiable natural person that is Processed by Shin-Etsu Polymer as described in Article 3 of this Privacy Policy.

Privacy Policy: The present Privacy Policy.

Processing: An operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Shin-Etsu Polymer or “we”: Shin-Etsu Polymer Europe B.V., Noorderpoort 49, 5916 PJ Venlo, The Netherlands. Chamber of Commerce number: 12028985

Website: www.shinetsu.info

Article 2. Scope privacy policy
2.1 This Privacy Policy applies to every use of the Website by you and governs the Processing of Personal Data via the Website. Shin-Etsu Polymer is the Controller for this Processing.
2.2 The Website contains references to websites of third parties (for example hyperlinks, banners or buttons). Shin-Etsu Polymer is not responsible for compliance with the Applicable Privacy Legislation by these third parties. We recommend you to carefully read the privacy policies of the third party websites you are visiting.

Article 3. Personal Data Collected
3.1 We may collect the following Personal Data from you:
a. name and address details;
b. e-mail address;
c. username and password;
d. IP/MAC address;
e. company name;
f. location;
g. Personal Data provided by you depending on your message at the contact form.

3.2 Via our Website we do not collect sensitive Personal Data such as passports and health data.
3.3 Personal Data is collected by us:
a. by creating an account on the Website;
b. otherwise using the Website.
3.4 We will only Process the Personal Data in accordance with Applicable Privacy Legislation as described in this Privacy Policy.

Article 4. Purposes and legal ground for processing
4.1 We collect and Process your Personal Data solely for the purposes specified below:
a. Communication: Your Personal Data may be used to communicate with you about our products and services and to inform you of matters that are important for your account and/or use of the Website and the handling of any complaints. If you create an account on the Website, we will keep the Personal Data so that you do not have to enter it every time. This Processing of Personal Data is necessary for purposes of a legitimate interest pursued by Shin-Etsu Polymer, namely to conducts its normal business.
b. To do business: When we are doing or preparing business contracts we may need to process your personal data. This may be necessary for the performance of a contract or to pursue our legitimate interests.
c. Marketing: To approach you via e-mail for marketing purposes, we always request your prior consent, unless it concerns offers about similar products that you have ordered. You always have the option to unsubscribe from mailings. This Processing of Personal Data is based on consent (article 6 paragraph 1 section a GDPR) or is necessary for purposes of a legitimate interest pursued by Shin-Etsu Polymer, namely to perform marketing activities (article 6 paragraph 1 section f GDPR).
d. Improving our services, this processing is based on a legitimate interest.
4.2 If we intend to further Process the Personal Data for a purpose other than that the Personal Data have been collected, we will provide you with information about that other purpose and all relevant further information before that further Processing.

Article 5. Transfer of personal data to third parties
5.1 We will only disclose Personal Data to third parties where required by law or to our employees, contractors, designated agents, or third-party service providers if necessary for the purposes described in this Privacy Policy, including third-party service providers who provide services to us or on our behalf. Third-party service providers may include, but are not limited to hosting providers. These third-party service providers may be located outside of your jurisdiction.
5.2 We also share Personal Data of you within the Shin-Etsu Polymer Group, which means that we may share your information with Shin-Etsu Polymer Kft. in Hungary and Shin-Etsu Polymer Co., Ltd. in Japan. This will involve transferring your data outside the European Economic Area (EEA), such as Japan.
5.3 In the event of an incorrectly addressed request we may share Personal Data of you within the Shin-Etsu Chemical Group, which means that we may share your information with Shin-Etsu Chemical Co., Ltd. in Japan. This will involve transferring your data outside the European Economic Area (EEA). This transfer to Japan is in accordance with article 46 paragraph 1 and 2 section c GDPR. This is an act of processing based on article 6 paragraph 1 section b GDPR, namely for the performance of a contract, more precisely in order to take steps prior to entering into a contract.
5.4 If and insofar as we transfer Personal Data with parties in countries outside the EEA that do not have an adequate level of protection, we will agree with these parties data protection provisions set by the European Commission, so called Standard Contractual Clauses. A copy of the agreed standard provisions can be requested by you at Shin-Etsu Polymer. Please contact us if you would like to obtain additional information on the transfer of Personal Data out of the EEA.

Article 6. Security
6.1 We take appropriate organizational and technical security measures to protect your Personal Data and to prevent misuse, loss or alteration thereof. In addition, we limit access to Personal Data to those employees, agents, contractors and other third parties who have a need to have access. Also the aforementioned persons involved are bound by a confidentiality obligation, either in their employment agreements or (data processor) contracts.
6.2 We have internal safety guidelines in place including a data breach policy in which is described how to deal with a suspected Personal Data breach. We will notify the relevant supervisory authority and the data subjects involved if required under Applicable Privacy Legislation.
6.3 We store your Personal Data which we collect via the Website on servers in the EEA. Reference is made to article 5 of this Privacy Policy.

Article 7. Retention periods
7.1 We do not store your Personal Data any longer than strictly necessary for the purposes for which we collect the Personal Data. When determining the retention period, careful consideration is made of how long the data is necessary for the purpose for which we collect
the personal data, whether they may become relevant again and whether mandatory statutory retention periods apply that require the retention of the data. For more information about the retention period of your personal data, please contact us via the contact details as mentioned in article 10.
7.2 You can request Shin-Etsu Polymer to delete the Personal Data at any stage. If the Personal Data are no longer required for the purposes for which we collected or otherwise Processed the Personal Data, and there is no legal obligation for Shin-Etsu Polymer to retain the data, we will remove the Personal Data.

Article 8. Cookies
8.1 Shin-Etsu Polymer uses cookies to ensure that the Website functions properly.
8.2 Cookies are small pieces of information that are stored by the browser on your computer. Shin-Etsu Polymer uses various types of cookies for different purposes.
a. Functional cookies: cookies that are necessary for the Website to function properly, including cookies that are necessary to create an account;
b. Analytical cookies: cookies that ensure that insight can be gained into how you use (parts of) the Website, so that Shin-Etsu Polymer can improve the Website and that it fits as well as possible with what you find interesting and important. Shin-Etsu Polymer does not use
the data obtained with these cookies to study the use of the Website at an individual level, but only at an aggregated level.
8.3 We only use third party cookies to improve the quality and effectiveness of the Website. For example, it uses Google Analytics, which is set up in a privacy-friendly manner. Google Analytics Processes the IP addresses for Shin-Etsu Polymer.
8.4 Most browsers are set to accept cookies by default. You can set the browser to disable cookies or indicate when a cookie is being sent. However, it is possible that some functions and services of both Shin-Etsu Polymer and other websites do not function properly if cookies are disabled.

Article 9. Your rights
9.1 In so far as the Personal Data Processing is based on consent, you have the right to withdraw consent at any time.
9.2 You have the right to request access to your Personal Data. This enables you to receive a copy of the Personal Data we hold about you.
9.3 You have the right to request rectification of the Personal Data that we Process about you. This enables you to have any incomplete or inaccurate Personal Data we hold about you corrected.
9.4 You have the right to request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to Process it.
9.5 You have the right to object to Processing of your Personal Data where we are relying on a legitimate interest. Insofar as the Processing of your Personal Data takes place for direct marketing purposes, we will always honour your request. For Processing for other purposes, we will also cease and desist Processing, unless we have compelling legitimate grounds for the Processing which override your interests, rights and freedoms or that are related to the institution, exercise or substantiation of a legal claim.
9.6 You have the right to request restriction of Processing of your Personal Data.
9.7 You have the right to request to transfer your Personal Data to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
9.8 We may request specific information from you to help us confirm your identity and your right to acces, and to provide you with the Personal Data that we hold about you or make your requested changes.
9.9 The exercise of the abovementioned rights is free of charge. We will provide you with information about the follow-up to the request immediately and in any case within one month of receipt of the request. Depending on the complexity of the request and on the number of requests, this period can be extended by another two months. We will notify you of such an extension within one month of receipt of the request. Applicable law may allow or require us to refuse your request. If we cannot provide you with access to your Personal Data, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
9.10 If your requests are manifestly unfounded or excessive, in particular because of the repetitive character, we will either charge you a reasonable fee or refuse to comply with the request.

Article 10. Contact details
10.1 For any questions, complaints or in the event that you wish to make use of one of the rights mentioned in Article 9 of this Privacy Policy, you can contact us via our contact form.
You can also reach us by post or telephone. Ref. to contact details below:
Address: Shin-Etsu Polymer Europe B.V., Noorderpoort 49, 5916 PJ Venlo, The Netherlands
Email address: sales {at} shinetsu {dot}info
Telephone number: +31 (0) 77 3236000

Article 11. Data protection authority
11.1 In addition to the above mentioned rights you have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of your habitual residence, place of work or of an alleged infringement of the GDPR at all times.

Article 12. Miscellaneous
12.1 Shin-Etsu Polymer is entitled at all times to delete your account without notice. In such a case, Shin-Etsu Polymer owes no compensation to you as a result of the termination of the account.
12.2 Shin-Etsu Polymer reserves the right to change this Privacy Policy on a regular basis. It is your responsibility to regularly review the applicable conditions. This Privacy Policy is last amended and revised in July 2018.
12.3 If a provision from this Privacy Policy is in conflict with the law, it will be replaced by a provision of the same purport that reflects the original intention of the provision, all this to the extent legally permissible. In that case, the remaining provisions remain applicable unchanged.